DW
PROFESSIONAL EXPERIENCE
Siemens Industry, Inc.
Site Office Manager | Customer Experience Center & Workplace Operations
Lead workplace, facilities, employee and visitor experience, vendor management, renovations, service delivery, and customer-facing environments while supporting a growing multi-site workplace portfolio.
Customer Experience Center Coordinator
Built repeatable operating practices, workflows, playbooks, and cross-functional ownership models for a newly opened customer environment.
Oct 2024–Present
Red Hat, Inc.
Global Employment Program Manager, Foundational Compliance
Built cross-region workflows, governance, documentation, and operating rhythms for a newly created global role, partnering across Legal, People, regional leadership, technology teams, and external vendors.
Jul 2021–Nov 2022
Marbles Kids Museum
Vice President of Hospitality | Director of Guest Experience | Guest Services Manager
Advanced through three leadership roles over 14 years, culminating as a Vice President and Executive Team member responsible for facilities oversight, guest and employee experience, multi-department operations, budgets, vendors, team leadership, and more than $7 million in annual earned revenue.
Oct 2007–Jul 2021
North Carolina Museum of Art
Assistant Director of Visitor Operations
Led daily visitor operations across a large public campus, coordinating across facilities, education, marketing, advancement, performance, safety, and visitor-services teams.
May 2024–Jun 2024
EDUCATION & CREDENTIALS
Appalachian State University
Bachelor of Science, Organizational Leadership and Learning, in progress
Flight Path Program
Wake Technical Community College
Associate in Applied Science, Business Administration
Prosci Certified Change Practitioner, 2025
Lean Six Sigma White Belt
UniFi Full Stack Professional, Ubiquiti
Diversity and Leadership Development Fellows Program
Association of Science and Technology Centers
CORE CAPABILITIES
Workplace Strategy & Experience
Multi-Site Workplace Operations
Portfolio Transformation
Facilities & Office Operations
Program & Portfolio Governance
Employee & Visitor Experience
Change Leadership
Workplace Technology & Automation